Returns

Returns

We hope you love your Joyeux pieces. If something isn’t quite right, we accept eligible returns for refund, exchange or credit note.

Joyeux has a 7-day return policy. All returns must be requested and posted back within 7 days of receiving your order.

Items must be unworn, unused, unwashed and unaltered, with all original tags attached and in their original condition.

To start a return, email hello@joyeux.com.au with your order number. If your return is eligible, we’ll provide you with a Return Authorisation number (RA#) and return instructions.

Return postage is at the customer’s expense and is non-refundable. We recommend using tracked shipping when returning your item.

Sale & Promotional Items

Sale items and items purchased during a promotion are final sale and cannot be returned for change of mind. This excludes purchases made using our welcome offer code.

For hygiene reasons, we cannot accept change-of-mind returns on pierced jewellery, swimwear, intimates or hats.

These exclusions do not affect your rights under Australian Consumer Law.

Exchanges

If you’d like to exchange your item for another size or style, let us know when requesting your return.

As our pieces are produced in limited quantities, we cannot guarantee availability. To secure your preferred size, we recommend placing a new order and returning your original item separately.

Additional postage costs may apply.

Refunds

Once your return has been received and approved, your refund will be issued to your original payment method.

Original and return postage costs are non-refundable for change-of-mind returns.

Please allow a few business days for your refund to appear, depending on your bank or payment provider.

Credit Notes

Credit notes are issued as an online code for use on the Joyeux website and are valid for one year from the date of issue.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us at hello@joyeux.com.au with your order number and photos of the issue.

We’ll assess the item and arrange an appropriate replacement, refund or other remedy in accordance with Australian Consumer Law.

Stockist Purchases

This policy applies only to purchases made directly through the Joyeux online store.

If you purchased your Joyeux piece through Alterior Motif or another stockist, please contact the retailer directly, as their own returns policy will apply.